Privacy Policy 

Jane Telehealth
Rooted Willow Wellness utilizes Jane Telehealth for all online sessions and all client records. Jane telehealth is recommended as it meets the criteria laid out in privacy guidelines from PHIPAA and PIPEDA. This online platforms are secure (encrypted) video conferencing system and virtually impossible for anyone to intercept and decrypt the video and/or audio transmission between two people. However, as with all forms of internet communication, if someone has access to your Jane login details or has installed a virus on your computer, then it is possible your Jane transmissions can be compromised. Rooted Willow Wellness is not responsible or liable for compromised Jane communication between you and your counselor. It is VERY important you keep your Jane login details secure and private, and routinely check your computer system for viruses and trojans.

All of the above exceptions to confidentiality are extremely rare, but it's important for you to be aware of these limitations of confidentiality under exceptional circumstances.

Confidentiality

Rooted Willow Wellness is dedicated to maintaining confidentiality and privacy of our clients. Prior to beginning our work together your counsellor will review our condifentiality policy along with the limitations of confidentiality in our practice as per the Canadian Association of Social Workers Code of Ethics.